Technical Support Tech I

Apex Systems; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Onsite in Austin

Health, dental, vision insurance

401K plan

Employee stock purchase program

Job summary

Everforth Apex Systems is seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment in Austin, TX. This onsite role involves resolving hardware, software, and connectivity issues for Windows and Mac users.

You will work with internal teams, create knowledge articles, and ensure timely resolution. Candidates with 1–2 years of experience and certifications such as A+ or CompTIA are encouraged to apply.

Qualifications

• 1–2 years of IT help desk experience.
• Experience supporting Windows and macOS in an enterprise environment.
• Familiarity with Office 365 and AWS basics.

Responsibilities

• Provide first-level technical support via phone, email, and in-person.
• Install, repair, and maintain PCs and related systems.
• Troubleshoot hardware, software, network, and peripherals in Windows and macOS.
• Manage support requests to ensure timely acknowledgment and resolution.
• Configure workstation hardware and software with limited guidance.
• Assist with security software updates and malware decontamination.
• Create and reference technical knowledge articles.
• Collaborate with internal teams to build relationships.

Skills

Customer service

Communication

Active listening

Multi-tasking

Teamwork

Problem solving

Tools

Active Directory

Office 365

AWS

macOS

Windows

Job description

Technical Support Tech - Technical Support Tech I

Job # 3052522

Location: Austin, Texas (Onsite)

Role Overview

We are seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise environment. This role is ideal for someone who enjoys troubleshooting, working directly with end-users, and continuously expanding their technical skill set. You will support both Windows and Mac environments while working closely with internal teams to resolve hardware, software, and connectivity issues. This position requires being onsite 5 days a week.

Key Responsibilities

• Provide technical support to team members via phone, email, and in-person appointments.
• Perform installation, repair, and preventative maintenance of personal computers and related systems.
• Troubleshoot and resolve hardware, software, network, and peripheral issues in Windows and macOS environments.
• Monitor and manage support requests through the incident management system, ensuring timely acknowledgment and resolution.
• Install and configure workstation hardware and software with limited guidance.
• Assist with installations and updates of security software, and with the decontamination of infected systems.
• Create, maintain, and reference technical knowledge articles.
• Collaborate with internal teams and build strong working relationships.

Required Qualifications

Experience: 1-2 years of experience is required.

Technical Skills

• Experience supporting Microsoft Active Directory (AD).
• Knowledge of personal computer hardware setup and routine software installation.
• Foundation in macOS, including file structure, terminologies, troubleshooting, and basic terminal knowledge.
• Troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment.
• Understanding of collaboration products such as Office 365.
• Basic knowledge of the Amazon Web Services (AWS) environment.

Professional Skills

• Customer service skills, both remotely and in person.
• Communication and active listening skills.
• Ability to follow standard operating procedures and written directions.
• Ability to multi-task and adapt in a fast-paced environment.
• Develops and maintains working relationships both within and outside of the team.

Preferred Qualifications

• Candidates with A+ or CompTIA certifications are encouraged to apply.

Work Schedule

This is an onsite position in Austin, TX. The role requires availability for various 8-hour shifts. Days off will vary based on the assigned shift.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• On-demand training program, certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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