IT Support Technician: Customer-Driven Help Desk

New Charter Technologies, LLC; Paducah (KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k with matching

Health insurance

Disability

Life insurance

Company car

Other benefits

Job summary

Systems Solutions in Paducah, KY is seeking an IT Support Specialist to provide Level 1 and Level 2 support for desktop and server environments, remotely or onsite. Candidates should have strong customer service skills and experience troubleshooting Microsoft platforms.

The role requires effective teamwork, strong ticketing discipline, and thorough documentation of work. Familiarity with Office 365, Active Directory, basic networking, and peripherals is a plus.

Qualifications

• 1+ years experience in an IT help desk or desktop support
• Experience troubleshooting Microsoft platforms (Office 365, Active Directory, Windows)
• Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
• Experience supporting peripherals (printers, scanners, etc.)

Responsibilities

• Provide Level 1 and Level 2 remote and onsite support to clients.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Communicate progress and updates to users.
• Ensure a high level of customer satisfaction.
• Support business-class hardware and software.
• Stay current with industry skills and certifications.

Skills

Customer service

Remote and onsite support

Microsoft troubleshooting

Networking basics

Peripheral troubleshooting

Hardware diagnostics

IT security basics

Mac OS / iOS troubleshooting

Education

Associate or Bachelor's degree in IT

Tools

Office 365

Active Directory

Windows Server

Virtualization

Ticketing system

Job description

Systems Solutions in Paducah, KY is seeking an IT Support Specialist to provide Level 1 and Level 2 support for desktop and server environments, remotely or onsite. Candidates should have strong customer service skills and experience troubleshooting Microsoft platforms.

The role requires effective teamwork, strong ticketing discipline, and thorough documentation of work. Familiarity with Office 365, Active Directory, basic networking, and peripherals is a plus.