IT Support Technician

New Charter Technologies, LLC; Paducah (KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k with matching

Health insurance

Disability

Life insurance

Company car

Other benefits

Job summary

Systems Solutions in Paducah, KY is seeking an IT Support Specialist to provide Level 1 and Level 2 support for desktop and server environments, remotely or onsite. Candidates should have strong customer service skills and experience troubleshooting Microsoft platforms.

The role requires effective teamwork, strong ticketing discipline, and thorough documentation of work. Familiarity with Office 365, Active Directory, basic networking, and peripherals is a plus.

Qualifications

• 1+ years experience in an IT help desk or desktop support
• Experience troubleshooting Microsoft platforms (Office 365, Active Directory, Windows)
• Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
• Experience supporting peripherals (printers, scanners, etc.)

Responsibilities

• Provide Level 1 and Level 2 remote and onsite support to clients.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Communicate progress and updates to users.
• Ensure a high level of customer satisfaction.
• Support business-class hardware and software.
• Stay current with industry skills and certifications.

Skills

Customer service

Remote and onsite support

Microsoft troubleshooting

Networking basics

Peripheral troubleshooting

Hardware diagnostics

IT security basics

Mac OS / iOS troubleshooting

Education

Associate or Bachelor's degree in IT

Tools

Office 365

Active Directory

Windows Server

Virtualization

Ticketing system

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY.

We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions’ Paducah, KY office. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential Duties and Skills

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal Qualifications

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor's degree in a technology-related field
• 1-3 years customer service experience

Salary and Benefits

• Salary: $20-30/ hour, depending on experience
• 401k with matching
• Responsible time off plan
• Health insurance
• Disability
• Life insurance
• Company car
• Other benefits

Systems Solutions invests in employees to encourage growth and long-term employment relationships.