IT Technician - POS, Network & Retail Tech Support

Socket.dev; Tennessee; On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking an IT Technician in the Information & Technology department. Under the IT Manager, you will support software installation, maintenance, troubleshooting, and repair of hardware and software.

Essential responsibilities include monitoring POS systems, coordinating with store management, setting up hardware, and maintaining network security. Occasional travel to organizational sites and after-hours support may be required.

Qualifications

• Requires associate degree or industry certs.
• 2–3 years of technology experience, POS/retail preferred.
• Knowledge of Windows desktop/server, AD, and Office.
• Certs: Microsoft and CompTIA preferred.

Responsibilities

• Monitor POS and sales reporting systems for accuracy.
• Coordinate with store management on daily processing issues.
• Set up POS and tech hardware at locations.
• Review cash trends for errors and issues.
• Work with loss prevention on theft issues.
• Install and maintain software with updates.
• Ensure network access for all users.
• Monitor network security needs of devices.
• Troubleshoot IT issues promptly.
• Assist IT Manager with security procedures.
• Perform network surveys and layout planning.
• Travel to organizational sites as needed.
• Explain OS/software/hardware concepts to new users.
• Maintain inventory of software/hardware/resources.
• Demonstrate learning and innovative thinking.
• Work independently and in teams; after-hours on-call when needed.

Skills

POS system experience

Retail technology

Independent worker

Team collaboration

Education

Associate degree

Industry certifications

Bachelor’s degree preferred

Tools

Active Directory

Windows Server 2008R2/2012R2

Windows (7/8.1/10)

Microsoft Office 2010

Security hardware/software

Backup hardware/software

Job description

Socket.dev is seeking an IT Technician in the Information & Technology department. Under the IT Manager, you will support software installation, maintenance, troubleshooting, and repair of hardware and software.

Essential responsibilities include monitoring POS systems, coordinating with store management, setting up hardware, and maintaining network security. Occasional travel to organizational sites and after-hours support may be required.