Advanced Desktop Support Technician (On-Call, 40h)

The HT Group; Austin (TX); On-site; USD 60,000 - 67,000; Full time

Job summary

A technology support firm in Austin, Texas is seeking a contractor for advanced technical support. Responsibilities include troubleshooting hardware/software issues, ensuring customer satisfaction, and maintaining documentation. The ideal candidate should possess experience with Microsoft Active Directory and A/V setups. The role offers a salary range of $60,000 - $67,000 per year with required after-hours support.

Qualifications

• Provide professional technical customer service to users.
• Install and maintain hardware and/or software for desktop systems.
• Schedule, document, and close work orders via support software.
• Troubleshoot computer and printer problems.
• Required to provide on call after-hours 24 x 7 support.

Responsibilities

• Provide escalated technology service support.
• Triage and troubleshoot customer issues.
• Document, test, and publish processes/procedures.

Skills

Advanced technical support

Hardware and software installation

Troubleshooting

Documentation

A/V equipment setup

Tools

Microsoft Active Directory

Azure

Office 365

Job description

A technology support firm in Austin, Texas is seeking a contractor for advanced technical support. Responsibilities include troubleshooting hardware/software issues, ensuring customer satisfaction, and maintaining documentation. The ideal candidate should possess experience with Microsoft Active Directory and A/V setups. The role offers a salary range of $60,000 - $67,000 per year with required after-hours support.