Onsite IT Support Specialist — Contract (Austin)

The HT Group; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The HT Group in Austin is seeking an IT Support Specialist for a temporary contract of 1 to 3 months, focusing on providing technical assistance to internal users. This role includes troubleshooting hardware and software issues, ensuring efficient support processes, and delivering high-quality customer service.

The ideal candidate will bring at least a year of experience in IT support and possess strong problem-solving abilities. Join us for this critical role in maintaining business operations.

Qualifications

• Working knowledge of computer systems and troubleshooting methodologies.
• Strong aptitude for learning new technologies.
• Ability to adapt to changing priorities.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Diagnose and resolve technical issues through multiple channels.
• Respond promptly to support requests and document them.

Skills

Customer service

Communication skills

Analytical skills

Problem-solving

Proficiency with Microsoft Office Suite

Organizational skills

Job description

The HT Group in Austin is seeking an IT Support Specialist for a temporary contract of 1 to 3 months, focusing on providing technical assistance to internal users. This role includes troubleshooting hardware and software issues, ensuring efficient support processes, and delivering high-quality customer service.

The ideal candidate will bring at least a year of experience in IT support and possess strong problem-solving abilities. Join us for this critical role in maintaining business operations.