Onsite Tech Support Pro for Construction Software

AGTEK Development Company, Inc.; Livermore (CA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

AGTEK Development Company, Inc. in Livermore, CA, is hiring a Technical Support Representative to join our Global Support Organization and provide technical assistance for AGTEK software products.

This onsite role requires strong customer service, reliable communication, and the ability to troubleshoot complex issues. Travel is occasional; we offer competitive pay, comprehensive benefits, training, and opportunities for long-term growth within Hexagon's family of earthwork solutions.

Formación

• College degree or equivalent work experience in IT or related field.
• Experience in the construction industry and AGTEK products.
• Reliable and punctual with a strong work ethic and self-motivation.
• Outstanding interpersonal skills and a positive attitude.
• Ability to quickly master and explain software.
• Articulate and well-spoken with excellent phone and email etiquette.
• Must work cooperatively with other team members.
• Willingness to travel occasionally.

Responsabilidades

• Provide technical support for AGTEK software products via phone, internet and email.
• Deliver a friendly, courteous experience for customers.
• Address customer problems within established response times.
• Suggest changes and methods to improve products.
• Verify and report defects during testing or training.
• Test new versions and updates; maintain bug tracking.
• Assist with training guides and training for customers and staff.

Conocimientos

Customer service

Communication

Phone etiquette

Problem solving

Teamwork

Self-motivated

Travel willing

Educación

College degree preferred

Herramientas

AGTEK software

Descripción del empleo

AGTEK Development Company, Inc. in Livermore, CA, is hiring a Technical Support Representative to join our Global Support Organization and provide technical assistance for AGTEK software products.

This onsite role requires strong customer service, reliable communication, and the ability to troubleshoot complex issues. Travel is occasional; we offer competitive pay, comprehensive benefits, training, and opportunities for long-term growth within Hexagon's family of earthwork solutions.