Remote Technical Support Specialist - Construction Software

AGTEK Development Company, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

AGTEK Development Company, a part of Hexagon, is seeking a Technical Support Representative for a fully remote role with a preference for candidates based in the Eastern United States. Based in Livermore, California, AGTEK is a leading supplier of earthwork takeoff, 3D modeling and production tracking solutions.

You will provide technical support for AGTEK software, assist customers and sales representatives, and help maintain high levels of customer satisfaction while contributing to training

Qualifications

• College degree or equivalent work experience in computer or information technology.
• Experience in the construction industry and AGTEK products.
• Reliable and punctual with a strong work ethic and self-motivation.
• Outstanding interpersonal skills and a positive attitude.
• Ability to quickly master and explain software.
• Articulate and well-spoken with excellent phone and email etiquette.
• Willing to travel occasionally.

Responsibilities

• Provide technical support for AGTEK software customers and sales representatives by phone, internet, and email.
• Deliver a friendly, courteous experience for customers.
• Address customer problems within established response times.
• Suggest changes and improvements to our products.
• Verify and report defects encountered during testing, support, or training.
• Test new versions and confirm bug fixes.
• Assist with developing training guides and videos and provide user training.

Skills

Strong work ethic

Interpersonal skills

Excellent phone/email etiquette

Self-motivated

Team cooperation

Travel readiness

Education

College degree or equivalent

Job description

AGTEK Development Company, a part of Hexagon, is seeking a Technical Support Representative for a fully remote role with a preference for candidates based in the Eastern United States. Based in Livermore, California, AGTEK is a leading supplier of earthwork takeoff, 3D modeling and production tracking solutions.

You will provide technical support for AGTEK software, assist customers and sales representatives, and help maintain high levels of customer satisfaction while contributing to training