Technical Support Representative

AGTEK Development Company, Inc.; Livermore (CA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

AGTEK Development Company, Inc. in Livermore, CA, is hiring a Technical Support Representative to join our Global Support Organization and provide technical assistance for AGTEK software products.

This onsite role requires strong customer service, reliable communication, and the ability to troubleshoot complex issues. Travel is occasional; we offer competitive pay, comprehensive benefits, training, and opportunities for long-term growth within Hexagon's family of earthwork solutions.

Formación

• College degree or equivalent work experience in IT or related field.
• Experience in the construction industry and AGTEK products.
• Reliable and punctual with a strong work ethic and self-motivation.
• Outstanding interpersonal skills and a positive attitude.
• Ability to quickly master and explain software.
• Articulate and well-spoken with excellent phone and email etiquette.
• Must work cooperatively with other team members.
• Willingness to travel occasionally.

Responsabilidades

• Provide technical support for AGTEK software products via phone, internet and email.
• Deliver a friendly, courteous experience for customers.
• Address customer problems within established response times.
• Suggest changes and methods to improve products.
• Verify and report defects during testing or training.
• Test new versions and updates; maintain bug tracking.
• Assist with training guides and training for customers and staff.

Conocimientos

Customer service

Communication

Phone etiquette

Problem solving

Teamwork

Self-motivated

Travel willing

Educación

College degree preferred

Herramientas

AGTEK software

Descripción del empleo

This role is fully onsite at our Livermore, California office.

Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon’s DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the “autonomous revolution.”

Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.

We are looking for a Technical Support Representative to join our Global Support Organization.

Responsibilities include but are not limited to:

• Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
• Provide a friendly, courteous experience for customers
• Address customer problems within established response time
• Suggest changes and methods for the improvement of our products
• Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control

• Test new versions and updates
• Confirm bug fixes and maintain bug tracking system

Other Tasks

• Assist with the development and editing of training guides and videos
• Provide training and support for customers, salespeople and internal staff
• Assemble and test fly Drones

Skills and Qualifications

• College degree preferred or equivalent work experience in computer or information technology
• Experience in the construction industry and AGTEK products
• Must be reliable and punctual with a strong work ethic and self motivated
• Outstanding interpersonal skills and a positive attitude
• Ability to quickly master and explain software
• Articulate and well-spoken with excellent phone and email etiquette
• Must work cooperatively with other team members
• Is willing to travel occasionally

Compensation

We offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

At AGTEK part of Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Website: AGTEK.com

AGTEK Development Company is part of Hexagon