On-Site IT Support Specialist - Construction Tech

GLY Construction; Bellevue (WA); In loco; USD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

Healthcare reimbursement benefits

401(k) with employer matching

Paid time off and holidays

Life and disability insurance

Mileage reimbursement for business-trl

Descrizione del lavoro

GLY Construction is seeking an Enterprise Technology Support Specialist to join the Enterprise Technology & Intelligence team in Bellevue. This on-site role provides hands-on support for office staff and projectsites across Puget Sound, including onboarding, hardware/software troubleshooting, and field tech deployment.

The ideal candidate combines strong customer service with technical troubleshooting across Windows, 365, devices, and networking.

Competenze

• 2+ years of IT support, desktop support, service desk, or similar experience.
• Experience supporting Windows, Microsoft 365, computers, mobile devices, printers, and peripherals.
• Basic knowledge of Wi‑Fi, TCP/IP, DNS, DHCP, and general network troubleshooting.
• Experience with a ticketing or IT service management system.
• Ownership, follows through, and eagerness to learn.

Mansioni

• Provide responsive, professional technology support to GLY employees.
• Troubleshoot Windows PCs, laptops, iPhones, iPads, Microsoft 365, and printers.
• Manage support tickets and own issues through resolution or escalation.
• Prepare and deploy computers and devices for new and existing employees.
• Support onboarding and technology setup for staff.
• Document solutions and contribute to knowledge base.
• Identify recurring issues and suggest improvements.
• Visit jobsites to support project teams and field technology.

Conoscenze

IT support experience

Customer service

Windows/M365 support

Network troubleshooting basics

Ticketing system experience

Ownership & troubleshooting

Strong communication

Strumenti

Autodesk Construction Cloud/Build

PlanGrid

Bluebeam Revu

CMiC

Microsoft Copilot

ChatGPT

Descrizione del lavoro

GLY Construction is seeking an Enterprise Technology Support Specialist to join the Enterprise Technology & Intelligence team in Bellevue. This on-site role provides hands-on support for office staff and projectsites across Puget Sound, including onboarding, hardware/software troubleshooting, and field tech deployment.

The ideal candidate combines strong customer service with technical troubleshooting across Windows, 365, devices, and networking.