Onsite Tech Support Analyst — Vienna | ServiceNow & IT

Brooklyn Arts Council; Vienna (VA); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability insurance

401(k)

Paid time off

Educational assistance

Job summary

BRMi is seeking an Associate Tech Support Analyst to provide frontline desktop and technical support onsite in Vienna, VA. You will image and deploy laptops, troubleshoot hardware, and manage IT assets end-to-end.

Using ServiceNow for ticketing, you will handle software installs, VM support, and daily status updates. An in-person interview is required for this role. This is a full-time W2 position with competitive benefits and equal opportunity employment.

Qualifications

• 1-5+ years in desktop/technical support roles.
• Experience with ServiceNow or similar ticketing systems.
• Strong communication skills for daily updates and status reports.
• Imaging and deploying laptops/desktops for onboarding.
• End-to-end hardware break/fix troubleshooting and RMA testing.
• Managing IT assets and offboarding tickets, including check-in/check-out.

Skills

Technical support

ServiceNow

Communication

Imaging deployment

Hardware troubleshooting

Device testing

Asset management

Software install

VM support

Job description

BRMi is seeking an Associate Tech Support Analyst to provide frontline desktop and technical support onsite in Vienna, VA. You will image and deploy laptops, troubleshoot hardware, and manage IT assets end-to-end.

Using ServiceNow for ticketing, you will handle software installs, VM support, and daily status updates. An in-person interview is required for this role. This is a full-time W2 position with competitive benefits and equal opportunity employment.