Traveling IT Field Technician - Onsite Support

PeopleSharp; Woodbridge (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) with 3% match

Health insurance

Dental insurance

Paid training and onboarding support

Job summary

NOVA Computer Solutions in Woodbridge, VA is seeking a Field Tech to provide onsite and remote support to clients. This is an in-person role based in Woodbridge, requiring daily travel to client sites within Maryland, DC, and Northern Virginia.

You will troubleshoot hardware, configure equipment, document service tickets, and collaborate with senior team members to resolve issues, while maintaining inventory and delivering excellent customer service.

Qualifications

• 2+ years of customer service experience.
• 2+ years of hardware troubleshooting experience.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds regularly and safely use ladders and power tools.
• Strong written and verbal communication.
• Ability to remain calm under pressure.
• Self-motivated to work alone or in a team.
• Ability to research solutions to problems.
• Ability to safely navigate offices under construction.

Responsibilities

• Travel daily to partner offices within Maryland, DC, and Northern Virginia in work vehicle.
• Provide onsite technical support, troubleshoot hardware issues, and provide solution-based recommendations.
• Build and configure equipment for internal staff and external partners.
• Work with senior team members to analyze and resolve problems.
• Maintain clear documentation for each service and project ticket.
• Keep work vehicles and inventory clean and organized.
• Provide exceptional customer service.

Skills

Customer service

Hardware troubleshooting

Driver's license

Verbal communication

Written communication

Team collaboration

Problem solving

Research solutions

Education

CompTIA A+ Certification

Tools

Power tools

Ladders

Cable installation

Job description

NOVA Computer Solutions in Woodbridge, VA is seeking a Field Tech to provide onsite and remote support to clients. This is an in-person role based in Woodbridge, requiring daily travel to client sites within Maryland, DC, and Northern Virginia.

You will troubleshoot hardware, configure equipment, document service tickets, and collaborate with senior team members to resolve issues, while maintaining inventory and delivering excellent customer service.