On-site IT Support Engineer – Desktop & ServiceNow

Computacenter AG & Co. oHG; Livermore (CA); In loco; USD 41.000 - 50.000; Tempo pieno

Descrizione del lavoro

Computacenter is seeking an Associate Engineer to provide hardware, software, and network support at customer sites, including troubleshooting, staging, configuration, and ticket resolution for internal and external customers.

The role requires 3–5 years in IT Desktop Service, ServiceNow experience, Windows 11 support, and strong customer service and communication skills, with the ability to lift up to 50 pounds. Applicants must be legally authorized to work in the United States.

Competenze

• 3-5 years of proven experience in IT Desktop Service.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.

Mansioni

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

Descrizione del lavoro

Computacenter is seeking an Associate Engineer to provide hardware, software, and network support at customer sites, including troubleshooting, staging, configuration, and ticket resolution for internal and external customers.

The role requires 3–5 years in IT Desktop Service, ServiceNow experience, Windows 11 support, and strong customer service and communication skills, with the ability to lift up to 50 pounds. Applicants must be legally authorized to work in the United States.