Onsite IT Support Specialist (Remote Capable)

US Tech Solutions; Petersburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

US Tech Solutions is seeking an IT Support professional to provide desktop support for end users in Petersburg, Virginia. This role involves troubleshooting issues for PCs, printers, and AV equipment, both onsite and remotely.

Qualified candidates must possess an Associate's Degree in IT or Computer Science, along with relevant certifications such as CompTIA A+. Strong problem-solving ability and excellent customer service skills are essential for success in this role.

The position requires working onsite, Monday to Friday, from 8 AM to 5 PM.

Qualifications

• Minimum of two years of IT experience, preferably in a customer-facing role.
• Hands-on hardware troubleshooting experience with PCs, barcode scanners, AV systems.
• CompTIA A+ and Networking+ certifications are required.

Responsibilities

• Provide responsive support for end users with deskside and walk-up support issues.
• Use remote management to assist offsite users.
• Inventory control of IT items.

Skills

IT troubleshooting skills

Excellent problem-solving skills

Customer service skills

Interpersonal skills

Education

Associate's Degree in Computer Science or Information Technology

High School Diploma/GED with four years of IT experience

Tools

MS Office

ServiceNow

Job description

US Tech Solutions is seeking an IT Support professional to provide desktop support for end users in Petersburg, Virginia. This role involves troubleshooting issues for PCs, printers, and AV equipment, both onsite and remotely.

Qualified candidates must possess an Associate's Degree in IT or Computer Science, along with relevant certifications such as CompTIA A+. Strong problem-solving ability and excellent customer service skills are essential for success in this role.

The position requires working onsite, Monday to Friday, from 8 AM to 5 PM.