Onsite Tech Support Analyst – ServiceNow & Imaging

BRMi; Vienna (VA); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Job summary

BRMi is seeking an Associate Tech Support Analyst in Vienna, VA for a hands-on desktop/technical support role. The position is full-time and onsite, with a comprehensive benefits package and a focus on service delivery.

You will work with ServiceNow, image devices for onboarding, perform hardware troubleshooting, and manage end-to-end IT asset processes, including returns and VM support. Excellent communication is essential to provide daily updates.

Qualifications

• 1–5+ years of desktop/technical support experience.
• Experience with the ServiceNow ticketing system or equivalent.
• Strong communication and reporting skills.
• Imaging and deploying laptops/desktops for onboarding.
• Familiarity with hardware break/fix and RMA processes.

Responsibilities

• Provide daily updates and status reports to stakeholders.
• Imaging and deploying laptops and desktops for onboarding.
• Break/fix hardware support and troubleshooting end to end.
• Test returned devices through the RMA process.
• Recover assets through IT asset return and offboarding tickets.
• Support software installation/update requests and troubleshoot.
• Support our virtual environment (VM requests and related issues).

Skills

Desktop support

ServiceNow

Communication

Imaging devices

Hardware troubleshooting

RMA process

IT asset tracking

Job description

BRMi is seeking an Associate Tech Support Analyst in Vienna, VA for a hands-on desktop/technical support role. The position is full-time and onsite, with a comprehensive benefits package and a focus on service delivery.

You will work with ServiceNow, image devices for onboarding, perform hardware troubleshooting, and manage end-to-end IT asset processes, including returns and VM support. Excellent communication is essential to provide daily updates.