Onsite Team Lead: Operations & Guest Experience

Sky Zone, LLC; United States; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company matching

Competitive benefits

Job summary

Sky Zone, LLC is seeking a proactive Team Lead for its onsite Operations team. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leadership is away.

You will coach staff, ensure safety, and manage shift execution to keep guests engaged and the park operating smoothly. Responsibilities include driving membership sales, delivering WOW service, maintaining cleanliness, and coordinating across departments to optimize guest

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present and oversee safety, standards, and accountability.
• Lead and coach Team Members across departments to ensure guest satisfaction.
• Oversee multiple operational areas (Sales & Service, Parties & Events, F&B/Facilities) and maintain shift flow.
• Drive membership and program sales and promote park offerings.

Skills

Leadership

Operations

Guest experience

Sales & service

Team coaching

Tools

POS systems

Microsoft Office

Microsoft Teams

Job description

Sky Zone, LLC is seeking a proactive Team Lead for its onsite Operations team. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leadership is away.

You will coach staff, ensure safety, and manage shift execution to keep guests engaged and the park operating smoothly. Responsibilities include driving membership sales, delivering WOW service, maintaining cleanliness, and coordinating across departments to optimize guest