Onsite Park Operations Lead - Guest Experience

CircusTrix, LLC; Arvada (CO); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision coverage

401(k) with company match

Descripción de la vacante

Sky Zone is seeking a Team Lead to oversee operations on the floor, coaching staff, and ensuring guest satisfaction. This hands-on role rotates across Sales & Service, Parties & Events, and Food & Beverage/Facilities, with a focus on safety and service excellence.

As a Manager on Duty when leaders aren’t on site, you’ll drive guest experience, push membership growth, and uphold park standards while working in a fast-paced, high-energy environment at CircusTrix’s Sky Zone.

Formación

• Minimum 2 years in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Able to operate across park zones and lead by example.
• Availability for evenings, weekends, and holidays.

Responsabilidades

• Act as Manager on Duty when GM/OM are away, ensuring safety and operations.
• Coach team members and delegate across departments to maintain service excellence.
• Step into Programs, Café, Front Desk, and Events to ensure smooth operations.
• Drive membership and park programs sales while delivering guest service excellence.
• Lead Parties, Events, and F&B/Facilities operations to a high standard.
• Enforce safety policies and complete incident reports when needed.
• Maintain park cleanliness and ensure proper opening/closing procedures.
• Support rotational leadership development across Sales, Parties and F&B.

Conocimientos

Leadership

Guest service

Communication

Team leadership

Reliability

Availability

Herramientas

POS systems

Microsoft Office

Teams

Descripción del empleo

Sky Zone is seeking a Team Lead to oversee operations on the floor, coaching staff, and ensuring guest satisfaction. This hands-on role rotates across Sales & Service, Parties & Events, and Food & Beverage/Facilities, with a focus on safety and service excellence.

As a Manager on Duty when leaders aren’t on site, you’ll drive guest experience, push membership growth, and uphold park standards while working in a fast-paced, high-energy environment at CircusTrix’s Sky Zone.