Onsite Park Operations Team Lead (MOD Ready)

Sky Zone, LLC; Village of Spring Valley (NY); Hybrid; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401k plan with company matching

Zusammenfassung

Sky Zone in New York is seeking a Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed. The role emphasizes on-floor leadership, guest engagement, and operational excellence in a high-energy environment.

You will drive membership and program sales, coach team members to deliver WOW service, and maintain safety and cleanliness across the park.

Qualifikationen

• Minimum 2 years in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with POS systems and Microsoft Office tools.

Aufgaben

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring safety, operational excellence, and team accountability.
• Drive front desk performance and membership sales while delivering service excellence and WOW guest experiences.
• Enforce safety policies, complete incident reports, and ensure opening/closing procedures are followed.
• Rotate across Programs, Café, Front Desk, and Events to maintain seamless guest experiences and lead with coaching.

Kenntnisse

Leadership

Supervisory experience

Operations experience

Customer service

Communication skills

Team coaching

Tools

POS systems

Microsoft Office

Teams

Jobbeschreibung

Sky Zone in New York is seeking a Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed. The role emphasizes on-floor leadership, guest engagement, and operational excellence in a high-energy environment.

You will drive membership and program sales, coach team members to deliver WOW service, and maintain safety and cleanliness across the park.