Onsite Systems Support Specialist II – IT & Networking

Generac Power Systems Inc.; South Carolina; Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Generac Power Systems Inc. is seeking a Systems Support Specialist II for on-site work in Trenton, SC. You will handle desktop, laptop, phone, and peripheral support, with escalation to higher-tier experts when needed.

The role requires hands-on troubleshooting, asset documentation, and collaboration with IT to secure and optimize systems in a manufacturing environment. On-call and travel may be required.

Qualifikationen

• Associate degree in Computer Science or equivalent experience.
• 2+ years troubleshooting PCs, printers, phones and network issues.
• Strong knowledge of Windows/Office/AD/Exchange environments.

Aufgaben

• Provide hands-on desktop, laptop, phone and peripheral support.
• Assist with server, network and telephony issues in a manufacturing setting.
• Document incidents, perform triage and escalate when needed.
• Create user guides and contribute to process improvements.
• Support software upgrades and user migrations.

Kenntnisse

Windows troubleshooting

Active Directory

Microsoft 365

Phone support

Ausbildung

Associate degree in Computer Science

Tools

Citrix

VMware

ITIL

Jobbeschreibung

Generac Power Systems Inc. is seeking a Systems Support Specialist II for on-site work in Trenton, SC. You will handle desktop, laptop, phone, and peripheral support, with escalation to higher-tier experts when needed.

The role requires hands-on troubleshooting, asset documentation, and collaboration with IT to secure and optimize systems in a manufacturing environment. On-call and travel may be required.