IT Systems Support Specialist II - Onsite in WI

Generac Power Systems Inc.; Waukesha (WI); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Generac Power Systems Inc. in Waukesha, Wisconsin seeks a Systems Support Specialist II to provide desktop, laptop, phone, and peripheral support, and to assist with software training and troubleshooting within an office and manufacturing environment.

This onsite role requires strong Microsoft and networking knowledge, plus the ability to work with higher tier specialists and to document issues and solutions for future reference.

Formación

• Associate degree in Computer Science or equivalent experience.
• 2 years of experience troubleshooting PCs, printers, phones and network issues.

Responsabilidades

• Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
• Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
• Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
• Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
• Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
• Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
• Participate in Tier 1 call/ticket queue as necessary.
• Maintain asset inventory of software and hardware through the asset management tool sets.
• Ensures all configurations comply with IT policies and security parameters.
• Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
• Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
• Establish and implement activities to improve technology compliance with internal policies and standards.
• Interact with vendors for incident resolution as required.

Conocimientos

Windows OS

Active Directory

Exchange

O365

Networking fundamentals

Troubleshooting

Educación

Associate degree in Computer Science

Equivalent experience

Herramientas

Avaya PBX

Cisco PBX

MDM

Asset management tools

Descripción del empleo

Generac Power Systems Inc. in Waukesha, Wisconsin seeks a Systems Support Specialist II to provide desktop, laptop, phone, and peripheral support, and to assist with software training and troubleshooting within an office and manufacturing environment.

This onsite role requires strong Microsoft and networking knowledge, plus the ability to work with higher tier specialists and to document issues and solutions for future reference.