IT Systems Support Specialist II: Desktop & Network

Generac Power Systems Inc.; United States; Sur place; USD 45 000 - 70 000; Plein temps

Résumé du poste

Generac Power Systems Inc. is seeking a Systems Support Specialist II to provide advanced technical support for desktops, laptops, phones, and peripherals at our on-site facility in Trenton, South Carolina. You will assist with software training, troubleshoot hardware and software issues, and liaise with IT for issue resolution.

Some remote work may occur as needed. You will support local server hardware, operating systems, and network infrastructure while collaborating with System Experts to

Qualifications

• Associate degree in Computer Science or equivalent experience
• 2 years of experience troubleshooting PCs, printers, phones and network issues
• Bachelor’s degree in Computer Science preferred
• MCSE, MCTS, CNA, Avaya telephony certification or ITIL certification

Responsabilités

• Provide hands-on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment.
• Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers via phone or virtual communication.
• Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure; take corrective action and/or escalate incidents to reduce service downtime.
• Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
• Assist in the implementation of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
• Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
• Participate in Tier 1 call/ticket queue as necessary
• Maintain asset inventory of software and hardware through the asset management tool sets
• Ensures all configurations comply with IT policies and security parameters.
• Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
• Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
• Establish and implement activities to improve technology compliance with internal policies and standards.
• Interact with vendors for incident resolution as required.

Connaissances

Microsoft Windows

Office 365

Networking fundamentals

Active Directory

Exchange

Mobile device management

Video conferencing

Formation

Associate degree in Computer Science

Bachelor’s degree in Computer Science

MCSE

MCTS

Cisco Certified Network Administrator

Avaya certification

ITIL certification

Description du poste

Generac Power Systems Inc. is seeking a Systems Support Specialist II to provide advanced technical support for desktops, laptops, phones, and peripherals at our on-site facility in Trenton, South Carolina. You will assist with software training, troubleshoot hardware and software issues, and liaise with IT for issue resolution.

Some remote work may occur as needed. You will support local server hardware, operating systems, and network infrastructure while collaborating with System Experts to