Onsite Systems Support Engineer II for VIP Execs

Red River; Santa Clarita (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Red River is seeking a Systems Support Engineer II to join our team onsite in Santa Clarita, CA. You will deliver premium workplace technology services to executives and staff, handling day-to-day onsite support, device lifecycle tasks, and end-user needs across Windows, macOS, and mobile platforms.

The role requires polished customer-facing presence, strong communication, urgency, and professional demeanor in a fast-paced executive environment. Onsite role with after-hours on-call coverage.

Qualifications

• 5+ years of hands-on IT support in a large enterprise environment.
• Experience supporting Windows and macOS including hardware troubleshooting and imaging.
• Knowledge of Active Directory and Azure AD, MFA, identity troubleshooting.
• Experience with Microsoft 365, Exchange Online administration, mailbox management.
• Experience with Intune and JAMF for endpoint management.
• Strong customer-facing experience with VIP/C-Suite users; fast, empathetic support.
• Familiarity with ServiceNow or similar ticketing systems; KBAs and SLAs.

Responsibilities

• Provide daily onsite support for C-Suite, VIP users, and office staff with quick, professional resolution.
• Deliver Windows and macOS support including OS issues, hardware, and peripherals.
• Manage endpoints via Intune and JAMF, including enrollment and policy troubleshooting.
• Perform imaging, rebuilds, and refreshes using SCCM and PXE workflows.
• Support Exchange Online and Microsoft 365 applications, including mailbox access and configuration.
• Provide iOS and Android device support including MDM enrollment and email setup.
• Handle password resets, account lockouts, onboarding/offboarding, and profile issues.
• Troubleshoot printers/scanners, connectivity, drivers, and config.
• Document work in ServiceNow; follow KBAs/SOPs; coordinate with backend teams.

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Tools

Intune

JAMF

SCCM

ServiceNow

Azure AD

Exchange Online

Microsoft 365

Job description

Red River is seeking a Systems Support Engineer II to join our team onsite in Santa Clarita, CA. You will deliver premium workplace technology services to executives and staff, handling day-to-day onsite support, device lifecycle tasks, and end-user needs across Windows, macOS, and mobile platforms.

The role requires polished customer-facing presence, strong communication, urgency, and professional demeanor in a fast-paced executive environment. Onsite role with after-hours on-call coverage.