VIP Onsite Desktop Support Engineer

Sharp Brains

Arecibo (PR)

On-site

USD 40,000 - 54,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Sharp Brains is seeking an Onsite Desktop Support Engineer L1 to deliver end-user computing and desktop support services. You will resolve hardware, software, and network issues onsite, manage devices end-to-end, and support VIP users with professionalism.

The role includes deploying images, patches, and updates, leveraging SCCM and Intune, and coordinating with IT teams to maintain security and compliance. Strong customer service and Windows expertise are essential.

Qualifications

2-4 years of experience in onsite desktop support or EUC.
Strong knowledge of Windows Operating Systems.
Experience with desktop hardware, laptops, and peripherals.
Hands-on experience with SCCM (System Center Configuration Manager).
Experience with Microsoft Intune.
Experience using ServiceNow or similar ITSM platforms.
Strong knowledge of Microsoft Office applications, including Outlook.
Experience with remote desktop support tools.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.

Responsibilities

Provide onsite desktop support for hardware, software, and network connectivity issues.
Manage desktop devices (laptops, desktops, peripherals) through their lifecycle.
Handle IMAC activities and desk-side support services.
Diagnose and resolve hardware and software break/fix issues for desktops and laptops.
Install, configure, maintain, and troubleshoot Windows operating systems.
Support standard desktop applications, including Microsoft Office Suite and Outlook.
Deploy, manage, and maintain desktop images, software packages, updates, and security patches.
Perform software deployment, inventory management, reporting, and patch management using SCCM.
Support and manage Microsoft Intune for endpoint management.
Monitor desktop security compliance, antivirus status, and remediation.
Ensure all desktop devices are configured with approved corporate desktop images.
Administer printers, scanners, and other end-user peripherals.
Troubleshoot issues related to Active Directory, SCCM, Windows OS, and user accounts.
Utilize ITSM tools to manage incidents, service requests, and problem tickets.
Deliver VIP and executive desk-side support with professionalism and urgency.
Serve as the primary onsite IT contact when other support teams are unavailable.
Analyze recurring service desk incidents and recommend automation or user training opportunities.
Coordinate hardware replacements and maintain spare inventory provided by vendors.
Support VPN connectivity, Microsoft Teams, and mobile devices.
Collaborate with infrastructure, networking, and security teams to resolve complex issues.
Maintain accurate documentation of incidents, resolutions, asset inventory, and support procedures.