Onsite Systems Engineer: Deskside & AV Support

Cognizant

Toledo (OH)

On-site

USD 55,000 - 75,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Systems Engineer/Deskside Support Engineer to provide onsite IT support in Bowling Green, OH. You will be the first point of contact for end-user technology issues, resolving hardware, software, network, and workplace technology problems with a strong focus on customer service.

The role requires experience with Windows and Mac OS support, ITSM processes, asset management, and AV/ conferencing support.

Qualifications

2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
Experience supporting Windows operating systems and enterprise desktop environments.
Working knowledge of Mac OS support.
Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
Knowledge of hardware troubleshooting, software installation, and peripheral support.

Responsibilities

Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
Escalate complex issues to appropriate support teams and track progress through to resolution.
Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
Support conference rooms, collaboration tools, and video conferencing technologies.
Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
Follow documented SOPs, security standards, and support processes while meeting SLA targets.
Provide exceptional customer service and maintain proactive communication with end users.
Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.