Deskside IT Support Pro: Windows, Mac & AV

Storyful

Buffalo (NY)

On-site

USD 40,000 - 50,000

Full time

8 days ago

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Job summary

News Corp in Depew, NY is seeking a Deskside Support Analyst to provide internal technical support for employees and contractors in an in-office role five days a week. You will troubleshoot Windows and Mac desktops, apply OS images, and support AV equipment and Office 365.

The role covers hardware, software, networking, AD, SCCM, and Google Workspace, with a focus on customer service and clear communication.

Qualifications

Two-year or Bachelor's Degree in computer sciences or minimum 2 years previous working experience in a corporate IT environment.
Working with PC and Mac hardware, network printers and computer networks.
Must hold competent oral and written communication skills.
Must assist with phone, email support and in person deskside support.
Expert troubleshooting skills of Windows , SCCM, Antivirus software, Adobe creative suites, Mac OS X, OSX disk utility, Microsoft Office365.

Responsibilities

Work directly with customers in person, via phone, via ticketing system, and email.
Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers.
Installation, configuration and troubleshooting of: MAC and Windows OS, Various applications, Basic network connections.
Conference room video and audio support; Support/set up of audio visual equipment; Support employee meeting setup.
Desktop support will provide training on applications and share responsibility for training new employees.
Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems.
Support remote users as needed.
Maintain accurate asset inventory - CMDB.
This position is on-site 5 days per week.
Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, and meeting coordination; Responds to all queries, triaging each in a prioritized and timely manner; Records issues in the tracking software and escalates complex issues to appropriate 3rd level support; Owns incident and request tickets, performs follow-up, and ensures proper closure is reached and communicated.