Onsite AV & IT Field Engineer

Cognizant; New York (NY); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Field Services Engineer to perform onsite troubleshooting and hands-on support at customer locations in New York. The role covers hardware and software issues, conferencing systems, printers, and user devices, with opportunities to assist during live events and collaborates with vendors for network/compute problems.

The position requires authorization to work in the US without sponsorship and offers a discretionary incentive program.

Qualifications

• Windows 10/11, Laptop/Desktop/MacOS/mobile device support.
• Microsoft 365, Active Directory, Printer & MFD support.
• 5–8 years of relevant experience.

Responsibilities

• Troubleshoot hardware and software issues onsite.
• Provide onsite support for technology, equipment and devices at customer locations; resolve service requests.
• Onsite service activities include MACDs; hardware changes, server/storage reboots, power cycles, post-deployment validation.
• Provide onsite escorts for third parties as needed.
• Update customer location surveys (rack elevations, current equipment).
• Support video rooms including endpoints and meeting room panels.
• Assist with live events and onsite activities with vendors for infrastructure support.
• Deskside support for user devices and software issues (driver issues, OS, network).
• Validate conferencing, telepresence and video conferencing suites are operational.
• Check networked printers and MFDs for errors.
• Coordinate onsite scheduling for onboarding new employees.

Skills

Windows 10/11

Device support (laptop/desktop/MacOS/i

Microsoft 365

Active Directory

Printer & MFD Support

Job description

Cognizant is seeking a Field Services Engineer to perform onsite troubleshooting and hands-on support at customer locations in New York. The role covers hardware and software issues, conferencing systems, printers, and user devices, with opportunities to assist during live events and collaborates with vendors for network/compute problems.

The position requires authorization to work in the US without sponsorship and offers a discretionary incentive program.