Onsite Field Services Engineer — Desktop & IT Support

Cognizant; Portland (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Job summary

Cognizant is seeking an onsite Field Services Engineer in Portland to provide desktop and rugged device support. You will handle break/fix, deployments, and incident management for laptops, printers, scanners, and A/V systems, using SCCM, IT Shop, and Nexthink for endpoint visibility.

The role emphasizes strong Windows troubleshooting, basic networks, and proactive incident prevention within Cognizant’s CIS Practice. Remote options are not available.

Qualifications

• Degree or equivalent practical experience in enterprise end-user environments.
• Hands-on Nexthink experience: dashboards, metrics, analytics.
• Strong Windows desktop skills and group policies understanding.
• Networking basics: IP, DNS, DHCP relevant to desktop connectivity.
• Proven desktop support, hardware diagnostics, and issue resolution.
• Independent task management within defined processes.

Responsibilities

• Provide onsite break/fix and deployment support for laptops/desktops and factory devices.
• Support printers, scanners, and conference room A/V systems onsite.
• Monitor queues in ITSM and assign tickets; perform incident management.
• Create SOPs, Runbooks, and knowledge articles for operations.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services.

Skills

Nexthink analytics

SCCM

IT Shop usage

Windows OS

Desktop support

ITSM

Networking basics

Education

CS/IT degree or equivalent

Tools

SCCM

IT Shop

Nexthink

Job description

Cognizant is seeking an onsite Field Services Engineer in Portland to provide desktop and rugged device support. You will handle break/fix, deployments, and incident management for laptops, printers, scanners, and A/V systems, using SCCM, IT Shop, and Nexthink for endpoint visibility.

The role emphasizes strong Windows troubleshooting, basic networks, and proactive incident prevention within Cognizant’s CIS Practice. Remote options are not available.