Deskside Engineer: VIP Executive IT Support Onsite

Cognizant; San Diego (CA); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Holidays

Paid Time Off

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer to provide onsite end-user computing and field services support in San Diego, CA. You will handle laptops, desktops, printers, and mobile devices, with a focus on rapid issue resolution for executives and staff.

The role requires strong troubleshooting, customer service, and experience with Windows, macOS, and Microsoft 365. Work hours are 5:00 AM to 2:00 PM, five days a week at client site.

Qualifications

• 5+ years of Deskside Support, Field Services, or End User Computing experience.
• Strong experience with Windows 10/11.
• Experience with Microsoft 365 troubleshooting and administration.
• Hands-on IMACD and asset lifecycle management.
• Experience using ServiceNow or similar ITSM tools.
• Knowledge of LAN, Wi‑Fi, VPN, and connectivity troubleshooting.
• Experience supporting macOS devices.
• Familiarity with ITIL processes, incident management, and change management.
• Excellent verbal and written communication and customer-first mindset.
• Ability to work independently onsite.

Responsibilities

• Provide hands-on deskside and field support for laptops, desktops, workstations, printers, mobile devices, peripherals, and collaboration technologies.
• Diagnose and resolve hardware, software, connectivity, and OS issues with minimal disruption to business operations.
• Support Windows and macOS environments, ensuring devices meet enterprise standards and security requirements.
• Deliver high-quality customer service while managing multiple support requests in a timely manner.
• Perform IMACD activities for end-user devices and workplace technology.
• Coordinate onboarding, device deployments, refresh initiatives, hardware replacements, and offboarding support.
• Provide white-glove technical support to executives, senior leadership, and VIP users.
• Support Microsoft 365 apps, Teams, OneDrive, and conferencing platforms onsite.
• Troubleshoot network connectivity, VPN access, wireless networking, and printing issues.
• Maintain inventory records and asset tracking, procurement requests, and asset disposition.
• Log, update, and resolve incidents via ServiceNow or similar ITSM tools; ensure SLA adherence.
• Collaborate with teams to support technology rollouts, office moves, and modernization initiatives.

Skills

End user support

Customer service

Troubleshooting

Executive support

Onsite operations

Tools

ServiceNow

Microsoft 365

Job description

Cognizant is seeking a Deskside Engineer to provide onsite end-user computing and field services support in San Diego, CA. You will handle laptops, desktops, printers, and mobile devices, with a focus on rapid issue resolution for executives and staff.

The role requires strong troubleshooting, customer service, and experience with Windows, macOS, and Microsoft 365. Work hours are 5:00 AM to 2:00 PM, five days a week at client site.