Deskside IT & AV Support Specialist

HCLTech; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Louisville, Kentucky, seeks a candidate to join their Site Services team, providing top-notch deskside support and technical assistance. The ideal incumbent will have over 5 years of hands-on experience, particularly in troubleshooting both Windows and macOS systems, alongside strong audio-visual support capabilities. The role involves engaging directly with users and being part of a rotating IT on-call team, ensuring effective problem resolution and customer satisfaction.

Qualifications

• Hands-on deskside support experience (minimum 5+ years).
• Strong Audio-Visual support experience in various setups and troubleshooting.
• Experience installing, configuring, and performing break/fix on hardware/software.

Responsibilities

• Provide high-quality support and resolve customer service requests.
• Research and respond to complex technical questions.
• Install and upgrade hardware/software as assigned.
• Participate as a member of the rotating IT on-call team.
• Perform preventative maintenance and testing of AV equipment.

Skills

Deskside support experience

Troubleshooting Windows/macOS devices

Audio-Visual support experience

Conference room equipment setup

Daily room functionality testing

Education

It-il Foundation Certification (Optional)

Certification In Asset Management (Optional)

Tools

Polycom

Crestron

AMX

Zoom Rooms

Teams Rooms

Job description

A technology services company in Louisville, Kentucky, seeks a candidate to join their Site Services team, providing top-notch deskside support and technical assistance. The ideal incumbent will have over 5 years of hands-on experience, particularly in troubleshooting both Windows and macOS systems, alongside strong audio-visual support capabilities. The role involves engaging directly with users and being part of a rotating IT on-call team, ensuring effective problem resolution and customer satisfaction.