Onsite Support Engineer – End User Computing

Tata Consultancy Services Limited; City of White Plains (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

401K plan

Certification & training reimbursement

Vacation & holidays

Job summary

Tata Consultancy Services in White Plains, NY is seeking an Engineer for onsite IT support across offices, plants and warehouses. You will diagnose and resolve hardware, software, OS, connectivity and peripheral issues, while maintaining accurate tickets and asset records.

The role includes new joiner setup, device refresh, asset management and end-user support, with potential weekend and on-call shifts. Strong English communication and VIP support experience are a plus.

Qualifications

• Demonstrated experience in Onsite Support, Deskside Support, or End User Computing (EUC).
• Hands-on support for desktops, laptops, mobile devices, peripherals, printers across offices, plants and warehouses.
• Troubleshooting Windows 10/11, Microsoft 365, Outlook, AD, Group Policy and VPN.
• Experience with Intune and SCCM for device enrollment, config and deployment.
• Experience with ServiceNow or similar ITSM tools for incidents and service requests.
• Knowledge of ITIL processes, especially Incident and Service Request management and escalation.
• Asset/hardware lifecycle management including laptop deployment, refresh and audits.
• Basic network troubleshooting: TCP/IP, DNS, DHCP, Wi‑Fi, proxy and connectivity.
• Support for plant/warehouse endpoints including rugged devices and scanners.
• Strong customer-facing communication and troubleshooting skills.
• VIP/executive support with confidentiality.
• Good English communication; local language is a plus.

Responsibilities

• Provide onsite desk-side, walk-up and IT Bar support across offices, plants and warehouses.
• Diagnose and resolve hardware, software, OS, M365, connectivity and peripheral issues.
• Log, prioritize, troubleshoot, escalate and close incidents and service requests per SLA.
• Maintain ServiceNow tickets with troubleshooting steps and resolutions.
• Set up new joins, MFA, email configuration and initial sign-in support.
• Manage device refresh/replacement and asset/CMDB records.
• Support mobile devices and company apps, coordinate device replacements.
• Handle user onboarding/offboarding and related IT tasks.
• Maintain accurate asset assignment and loaner records.
• Assist moves, hardware refresh and asset audits.
• Coordinate issues with Application, Infrastructure, Network, Telecom and OEM teams.
• Provide proactive updates and smooth escalation handoffs.
• Support conference rooms and AV equipment as needed.
• Participate in daily ops reviews and close aging tickets.
• Rotational onsite, on-call and weekend support as required.

Skills

Onsite support

Deskside support

End User Computing

Customer facing

English communication

Tools

Windows 10/11

Microsoft 365

Outlook

Active Directory

Group Policy

VPN

Intune

SCCM

ServiceNow

Job description

Tata Consultancy Services in White Plains, NY is seeking an Engineer for onsite IT support across offices, plants and warehouses. You will diagnose and resolve hardware, software, OS, connectivity and peripheral issues, while maintaining accurate tickets and asset records.

The role includes new joiner setup, device refresh, asset management and end-user support, with potential weekend and on-call shifts. Strong English communication and VIP support experience are a plus.