Onsite IT Support Engineer (EUC & VIP)

Tata Consultancy Services Limited; Louisville (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Parental leaves

Identity theft protection

Commuter benefits & training reimburse

Legal & financial assistance: 401K,养老/

Job summary

Tata Consultancy Services in Louisville, CO is seeking an Engineer for onsite IT end-user support across offices, plants and warehouses. You will diagnose hardware/software issues, manage M365/AD, and ensure secure device enrollment and deployment.

The role requires strong communication skills in English, experience with ITSM tools, and the ability to handle VIP users with discretion. Salary is competitive with benefits and rotation on-site coverage.

Qualifications

• Experience in Onsite Support, Deskside Support or EUC.
• Hands-on support for desktops, laptops, mobile devices, peripherals, printers across offices and plants.
• Strong troubleshooting of Windows 10/11, M365, Outlook, AD, Group Policy and VPN.
• Experience with Intune (MDM/MAM) and SCCM for device enrollment and deployment.
• Experience with ServiceNow or similar ITSM tools.
• Working knowledge of ITIL processes, esp. Incident & Service Request Management.
• Experience in hardware lifecycle and asset management, including asset audits.
• Basic network troubleshooting: TCP/IP, DNS, DHCP, Wi-Fi, proxy.
• Support plant/warehouse endpoints incl rugged devices, barcode scanners and printers.
• Strong customer-facing communication and troubleshooting skills.
• Experience supporting VIP/executive users with confidentiality.
• Good written and verbal English; local language an added advantage.

Responsibilities

• Provide onsite desk-side, walk-up and IT Bar support across offices and sites.
• Diagnose and resolve hardware, software, OS, M365, connectivity and peripheral incidents.
• Log, prioritize, troubleshoot, resolve and escalate incidents in ServiceNow.
• Maintain ServiceNow tickets with troubleshooting activities and resolutions.
• Perform new joiner setup, device handover, MFA setup and email configuration.
• Handle device refresh/replacement and maintain asset/CMDB records.
• Support mobile devices and coordinate device replacement.
• Perform user onboarding/offboarding and workplace IT activities.
• Maintain asset assignment, return and loaner records.
• Support office/plant moves and asset audits.
• Coordinate unresolved issues with resolver groups (App/Infra/Network/OEM).
• Provide proactive status updates and ownership transfer during escalation.
• Support conference-room/AV equipment and workplace peripherals.
• Participate in daily operational reviews and follow up on aging/open tickets.
• Provide rotational onsite, on-call and weekend support to align with site hours.

Skills

End user support

Customer-facing communication

Onsite support

Tools

Windows 10/11

Microsoft 365

Outlook

Active Directory

Group Policy

VPN

Microsoft Intune

SCCM

ServiceNow

ITIL

Job description

Tata Consultancy Services in Louisville, CO is seeking an Engineer for onsite IT end-user support across offices, plants and warehouses. You will diagnose hardware/software issues, manage M365/AD, and ensure secure device enrollment and deployment.

The role requires strong communication skills in English, experience with ITSM tools, and the ability to handle VIP users with discretion. Salary is competitive with benefits and rotation on-site coverage.