Onsite Sports Gear Customer Service Specialist

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts

On-site fitness facility

Career growth opportunities

Employee appreciation events

Job summary

Sports Warehouse, Inc. is seeking reliable customer service representatives in Alpharetta, GA for on-site roles. Positions offer full-time or part-time schedules, with pay between $16 and $18 per hour depending on experience.

This role involves assisting customers via phone, live chat, or email, solving problems, and helping customers find the right products. On-site work with benefits is provided.

Qualifications

• Ability to calmly address customer needs, concerns, and complaints effectively.
• Ability to learn new technology quickly.
• In-depth understanding of the products or services offered to effectively assist customers.
• Proficient in Microsoft Office Suite.
• Demonstrate active listening skills.
• Follow directions well and gain clarification as needed.

Responsibilities

• Provide knowledgeable guidance to customers over phone, live chat, or email.
• Answer questions, solve problems, and help customers find products.
• Build strong connections with new and existing customers across channels.
• Maintain a professional demeanor and respond with empathy.
• Collaborate with team to meet customer needs.

Skills

Communication skills

Multitasking

Active listening

Problem solving

Professional demeanor

Microsoft Office

Tools

Microsoft Office

Job description

Sports Warehouse, Inc. is seeking reliable customer service representatives in Alpharetta, GA for on-site roles. Positions offer full-time or part-time schedules, with pay between $16 and $18 per hour depending on experience.

This role involves assisting customers via phone, live chat, or email, solving problems, and helping customers find the right products. On-site work with benefits is provided.