On-Site Sports Gear Customer Service Pro

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts across all brands

On-site fitness facility

Career growth opportunities

Employee appreciation events

Job summary

Sports Warehouse, Inc. is seeking a Customer Service Representative in Alpharetta, GA. This on-site role supports customers through phone, live chat, and email, delivering knowledgeable guidance to help them find the right sporting goods.

Successful candidates will have strong communication skills, a customer-first mindset, and the ability to resolve issues quickly while maintaining a positive attitude and teamwork in a fast-paced environment.

Qualifications

• Ability to calm customer needs and address complaints.
• Ability to learn and use new technology quickly.
• Understand products/services to assist customers.
• Learn about products, services, or updates as needed.
• Proficient with Microsoft Office Suite.
• Learn new software applications quickly.
• Clear, professional communication.
• Active listening and problem solving.

Responsibilities

• Assist customers via phone, live chat, or email.
• Provide knowledgeable guidance and product recommendations.
• Answer questions and resolve issues with empathy.
• Aim to earn customer trust through exceptional service.

Skills

Horse care experience

Riding knowledge

Verbal & written communication

Customer guidance

Problem solving

Policy understanding

Team flexibility

Multi-tasking under pressure

Continuous learning

Positive attitude

Tools

Microsoft Office Suite

Job description

Sports Warehouse, Inc. is seeking a Customer Service Representative in Alpharetta, GA. This on-site role supports customers through phone, live chat, and email, delivering knowledgeable guidance to help them find the right sporting goods.

Successful candidates will have strong communication skills, a customer-first mindset, and the ability to resolve issues quickly while maintaining a positive attitude and teamwork in a fast-paced environment.