Onsite Athlete-Focused Customer Care Pro

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term disability coverage

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts across all brands

On-site fitness facility access

Career growth opportunities

Employee appreciation events

Job summary

Sports Warehouse, Inc. is seeking a customer-focused representative to provide exceptional service in our Alpharetta, Georgia location. You will assist customers over the phone, live chat, and email, guiding them to the right products and resolving issues with empathy and efficiency.

This on-site role offers a stable schedule with a mix of full-time and part-time options and opportunities for growth. Ideal candidates are passionate about sports, possess strong communication skills, and can

Qualifications

• Experience in customer service or call center environments.
• Ability to address customer needs, concerns, and complaints calmly and effectively.
• Proficient in Microsoft Office Suite with ability to learn new software quickly.

Responsibilities

• Serve as direct point of contact between the company and customers via phone, chat, and email.
• Provide knowledgeable guidance, answer questions, and solve problems to help customers find products.
• Build lasting relationships with customers through clear, timely communication and empathy.
• Follow company policies and procedures to ensure consistent service quality.
• Collaborate with teammates to maintain high service levels during busy periods.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Team player

Tools

Microsoft Office

Job description

Sports Warehouse, Inc. is seeking a customer-focused representative to provide exceptional service in our Alpharetta, Georgia location. You will assist customers over the phone, live chat, and email, guiding them to the right products and resolving issues with empathy and efficiency.

This on-site role offers a stable schedule with a mix of full-time and part-time options and opportunities for growth. Ideal candidates are passionate about sports, possess strong communication skills, and can