On-Site Sports Gear Customer Support Specialist

Tennis Warehouse; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Profit-sharing program

Employee discounts

Job summary

Tennis Warehouse in Alpharetta, GA is seeking reliable customer service representatives to join our on-site team. The role handles inquiries via phone, live chat, and email, delivering knowledgeable product guidance and building lasting relationships with customers. You’ll work late afternoon into the evening Monday through Friday with a Saturday shift, and you may be hired part-time or full-time. We value teamwork, clear communication, problem solving, and a proactive, customer-first approach.

Qualifications

• Proven customer service experience or aptitude.
• Excellent verbal and written communication.
• Proficient in Microsoft Office; able to learn new software quickly.
• Ability to multitask and work well in a fast-paced environment.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Assist customers via phone, live chat, or email with product guidance and order support.
• Maintain high levels of customer satisfaction by resolving issues promptly.
• Provide accurate information about products and services and upsell where appropriate.
• Demonstrate professional demeanor and teamwork to support daily operations.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Teamwork

Problem solving

Racquet stringing

Tools

Racquet stringing machine

Job description

Tennis Warehouse in Alpharetta, GA is seeking reliable customer service representatives to join our on-site team. The role handles inquiries via phone, live chat, and email, delivering knowledgeable product guidance and building lasting relationships with customers. You’ll work late afternoon into the evening Monday through Friday with a Saturday shift, and you may be hired part-time or full-time. We value teamwork, clear communication, problem solving, and a proactive, customer-first approach.