On-Site Sports Gear Customer Support Specialist

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts across all Sports-W

Complimentary access to on-site gym

Career growth and development

Employee appreciation events

Eligible full-time employees

Job summary

Sports Warehouse, Inc. is seeking reliable customer service professionals in Alpharetta, GA, for full- or part-time roles. The job requires assisting customers via phone, live chat, and email, with a focus on accurate product guidance and helpful service.

On-site hours are 40 hours weekly for full-time, or 16–28 hours for part-time, with a late-afternoon schedule including Saturdays. Ideal candidates bring excellent communication, multitasking ability, and a customer-first mindset.

Qualifications

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serve as a direct point of contact between the company and customers.
• Build strong connections with new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
• Provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Skills

Customer service

Excellent communication

Multitasking

Team player

Problem solving

Active listening

Tools

Microsoft Office Suite

Job description

Sports Warehouse, Inc. is seeking reliable customer service professionals in Alpharetta, GA, for full- or part-time roles. The job requires assisting customers via phone, live chat, and email, with a focus on accurate product guidance and helpful service.

On-site hours are 40 hours weekly for full-time, or 16–28 hours for part-time, with a late-afternoon schedule including Saturdays. Ideal candidates bring excellent communication, multitasking ability, and a customer-first mindset.