On-Site Customer Service Pro — Sports Gear Expert

Tackle Warehouse; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term disability coverage

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts across all Sports/W

Job summary

Sports Warehouse is recruiting for a customer service role based in Alpharetta, GA. The position offers full-time or part-time hours, with on-site work only and a competitive hourly wage. The team provides product guidance across a wide range of sporting goods, emphasizing helpful, knowledgeable service to every customer.

Training and growth opportunities are available within our family of brands. You'll engage with customers via phone, live chat, or email, handle inquiries, and resolve issues

Qualifications

• Understand and calmly address customer needs, concerns, and complaints effectively.
• Learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.

Responsibilities

• Our Customer Service team is at the heart of every great customer experience. We'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.
• Assist customers over the phone, through live chat, or via email with a positive attitude and concise communication.
• Deliver friendly, professional, and helpful support to all customers and assist in meeting needs or exceeding expectations.

Skills

Strong communication skills

Active listening

Customer focus

Team player

Problem solving

Multi-tasking

Attention to detail

Tools

Microsoft Office Suite

Job description

Sports Warehouse is recruiting for a customer service role based in Alpharetta, GA. The position offers full-time or part-time hours, with on-site work only and a competitive hourly wage. The team provides product guidance across a wide range of sporting goods, emphasizing helpful, knowledgeable service to every customer.

Training and growth opportunities are available within our family of brands. You'll engage with customers via phone, live chat, or email, handle inquiries, and resolve issues