Onsite Site Supervisor - Lead Tech Team (New Mexico)

Kelly Services; New Mexico; Sur place; USD 62 000 - 82 000; Plein temps

Résumé du poste

Kelly Services seeks an experienced Supervisor Site to lead a team of on-site support technicians in New Mexico. The role focuses on coordinating client communications, troubleshooting complex issues, and driving service improvements to ensure top-tier delivery.

The position requires strong leadership, ITIL familiarity, and hands-on experience with project tools and CRM systems. It is an in-person, full-time opportunity with a competitive compensation package.

Qualifications

• 5+ years of relevant experience required.
• Must be able to lead and motivate a team of support technicians.
• Strong communication to liaise between clients and technical teams.
• Ability to diagnose and resolve complex issues under pressure.
• Experience planning and implementing service improvement initiatives.
• Ability to mentor junior team members and develop skills.

Responsabilités

• Lead and motivate a team of on-site support technicians.
• Communicate with clients and technical teams to ensure clear information exchange.
• Diagnose and resolve complex issues under pressure.
• Plan and implement service improvements.
• Mentor junior team members to enhance technical and soft skills.

Connaissances

5+ years of relevant experience

Leadership skills

Excellent communication skills

Problem-solving abilities

Strategic planning skills

Mentoring junior team members

IT service management (ITIL) knowledge

Network and system administration基础

Outils

Microsoft Project

Asana

Salesforce

Excel

Tableau

ITIL

Description du poste

Kelly Services seeks an experienced Supervisor Site to lead a team of on-site support technicians in New Mexico. The role focuses on coordinating client communications, troubleshooting complex issues, and driving service improvements to ensure top-tier delivery.

The position requires strong leadership, ITIL familiarity, and hands-on experience with project tools and CRM systems. It is an in-person, full-time opportunity with a competitive compensation package.