Supervisor Site

Kelly Services; New Mexico; On-site; USD 62,000 - 82,000; Full time

Job summary

Kelly Services seeks an experienced Supervisor Site to lead a team of on-site support technicians in New Mexico. The role focuses on coordinating client communications, troubleshooting complex issues, and driving service improvements to ensure top-tier delivery.

The position requires strong leadership, ITIL familiarity, and hands-on experience with project tools and CRM systems. It is an in-person, full-time opportunity with a competitive compensation package.

Qualifications

• 5+ years of relevant experience required.
• Must be able to lead and motivate a team of support technicians.
• Strong communication to liaise between clients and technical teams.
• Ability to diagnose and resolve complex issues under pressure.
• Experience planning and implementing service improvement initiatives.
• Ability to mentor junior team members and develop skills.

Responsibilities

• Lead and motivate a team of on-site support technicians.
• Communicate with clients and technical teams to ensure clear information exchange.
• Diagnose and resolve complex issues under pressure.
• Plan and implement service improvements.
• Mentor junior team members to enhance technical and soft skills.

Skills

5+ years of relevant experience

Leadership skills

Excellent communication skills

Problem-solving abilities

Strategic planning skills

Mentoring junior team members

IT service management (ITIL) knowledge

Network and system administration基础

Tools

Microsoft Project

Asana

Salesforce

Excel

Tableau

ITIL

Job description

In Person

United States-New Mexico-Customer On-site

Full time

JR100451

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Supervisor Site is accountable for:

• Strong leadership skills to guide and motivate a team of support technicians.
• Excellent communication skills to liaise between clients and technical teams, ensuring clear and concise information exchange.
• Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
• Strategic planning skills to develop and implement service improvement initiatives.
• Ability to advise and mentor junior team members to enhance their technical and soft skills.

Essential Skills, Knowledge & Experiences:

• 5+ years of relevant experience
• Working knowledge in project management tools such as Microsoft Project or Asana to oversee multiple projects and timelines.
• Knowledge of customer relationship management (CRM) systems like Salesforce to manage client interactions and support tickets.
• Experience with data analysis tools such as Excel or Tableau to interpret performance metrics and generate reports.
• Familiarity with IT service management (ITSM) frameworks like ITIL to ensure service delivery standards are met.
• Understanding of network and system administration basics to troubleshoot and resolve technical issues effectively.

Nice to Have:

• Strong leadership skills to guide and motivate a team of support technicians.
• Excellent communication skills to liaise between clients and technical teams, ensuring clear and concise information exchange.
• Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
• Strategic planning skills to develop and implement service improvement initiatives.
• Ability to advise and mentor junior team members to enhance their technical and soft skills.

Work Location & Schedule:

Location: New Mexico, US - Onsite

Schedule: Monday - Friday

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$61,575.00 - $82,100.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff (https://rs.benefitsatkelly.com/index.html)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

Kelly is a team of experts driven by one belief: that the impact of the right person in the right job is limitless. Since inventing the staffing industry, we've spent 80 years helping people find work that enriches their lives and helping organizations build agile, high-performing workforces. Today, we operate across industries and geographies - from education and engineering to science, technology, and beyond - through staffing, outsourcing, and talent supply chain solutions designed to meet organizations wherever they are.

That belief shows up in everything we do. At Kelly, the right opportunity can change everything - for individuals, for businesses, and for the communities around them. No matter where you are in your career journey, you can apply your knowledge and passion to work that matters - contributing to real outcomes, growing your expertise, and helping shape Kelly's future. We're guided by a commitment to inclusion, integrity, and each other, building an environment where your contributions are valued and your impact is felt.