Lead Customer Service Supervisor – On-Site Team Coach

MCI; Las Cruces (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth

Incentives & Rewards

Job summary

MCI is seeking experienced Customer Service Supervisors in Las Cruces, NM to lead a team of inbound agents. In this full-time, on-site role, you will oversee daily activities, support your team through coaching, and ensure performance and quality standards are met.

The ideal candidate has strong leadership skills and at least 3 years of call center experience. The position offers a dynamic work environment with opportunities for career growth and comprehensive benefits.

Qualifications

• Minimum of 3 years of call center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Experience with call center tools and performance metrics (KPIs, SLAs).

Responsibilities

• Supervise and support a team of 15–25 front‑line agents handling inbound calls.
• Conduct regular performance reviews and provide actionable feedback.
• Monitor KPIs and drive productivity, quality, and customer satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Conflict management

Coaching

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

MCI is seeking experienced Customer Service Supervisors in Las Cruces, NM to lead a team of inbound agents. In this full-time, on-site role, you will oversee daily activities, support your team through coaching, and ensure performance and quality standards are met.

The ideal candidate has strong leadership skills and at least 3 years of call center experience. The position offers a dynamic work environment with opportunities for career growth and comprehensive benefits.