Onsite Service Team Lead — Field Maintenance & Ops

Edwards Vacuum; Austin (CO); On-site; USD 95,000 - 130,000; Full time

Job summary

Edwards Vacuum in Austin, TX is seeking an On-site Service Engineer Team Lead to supervise preventative maintenance and lead daily operations at customer sites. You will serve as the primary contact for Installation Qualification issues and maintain detailed maintenance records.

The role requires an AS degree or equivalent (or 4+ years' technical experience) and strong leadership, organization, and customer-service skills to drive improvements and ensure 7x24 escalation readiness.

Qualifications

• AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years' related technical experience (i.e., military, electromechanical devices, comms).
• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.

Responsibilities

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor and completes other duties as assigned.

Skills

Leadership

Organization

Multi-tasking

Customer service

Education

AS degree or equivalent in relevant technical field

4+ years' related technical experience

Job description

Edwards Vacuum in Austin, TX is seeking an On-site Service Engineer Team Lead to supervise preventative maintenance and lead daily operations at customer sites. You will serve as the primary contact for Installation Qualification issues and maintain detailed maintenance records.

The role requires an AS degree or equivalent (or 4+ years' technical experience) and strong leadership, organization, and customer-service skills to drive improvements and ensure 7x24 escalation readiness.