Onsite Service Specialist: Tech Support & Client Care

Ricoh USA, Inc.; Atchison (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K retirement plan

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Atchison, KS is seeking a Senior On-Site Service Specialist to support high-volume print and mail operations, perform maintenance, troubleshoot issues, and deliver excellent service to clients.

You will handle equipment, manage service calls, maintain records, assist with meeting room setups, and adhere to safety protocols while contributing to a collaborative, growth-focused team.

Qualifications

• High school diploma or GED with at least 1 year of relevant experience.
• Basic computer skills including MS Office.
• Strong communication and customer-centric mindset.

Responsibilities

• Operate high-volume print and copy machines with quality and efficiency.
• Troubleshoot equipment and escalate issues promptly.
• Deliver customer service by addressing inquiries and coordinating service calls.
• Maintain records, manage inventory, and bill for services rendered.
• Collaborate with team to ensure on-time delivery of jobs.
• Assist with meeting room setups and light maintenance as needed.
• Follow safety protocols while handling equipment and materials.

Skills

Strong communication skills

MS Office Suite

Customer service

Education

High school diploma or GED

Tools

Copier equipment repair basics

Basic electronics knowledge

Job description

Ricoh USA, Inc. in Atchison, KS is seeking a Senior On-Site Service Specialist to support high-volume print and mail operations, perform maintenance, troubleshoot issues, and deliver excellent service to clients.

You will handle equipment, manage service calls, maintain records, assist with meeting room setups, and adhere to safety protocols while contributing to a collaborative, growth-focused team.