Onsite Customer Service Specialist

Ricoh USA, Inc.; Atchison (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K retirement plan

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Atchison, KS is seeking a Senior On-Site Service Specialist to support high-volume print and mail operations, perform maintenance, troubleshoot issues, and deliver excellent service to clients.

You will handle equipment, manage service calls, maintain records, assist with meeting room setups, and adhere to safety protocols while contributing to a collaborative, growth-focused team.

Qualifications

• High school diploma or GED with at least 1 year of relevant experience.
• Basic computer skills including MS Office.
• Strong communication and customer-centric mindset.

Responsibilities

• Operate high-volume print and copy machines with quality and efficiency.
• Troubleshoot equipment and escalate issues promptly.
• Deliver customer service by addressing inquiries and coordinating service calls.
• Maintain records, manage inventory, and bill for services rendered.
• Collaborate with team to ensure on-time delivery of jobs.
• Assist with meeting room setups and light maintenance as needed.
• Follow safety protocols while handling equipment and materials.

Skills

Strong communication skills

MS Office Suite

Customer service

Education

High school diploma or GED

Tools

Copier equipment repair basics

Basic electronics knowledge

Job description

JOB DESCRIPTION

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles And Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and escalare technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice To Have

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service.

If you are ready to make a meaningful impact and embark on a journey of growth.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8464

Job Category : Service Delivery

Posting Date : 2026-09-17T20:14:54+00:00

Job Schedule : Full time

Locations : Atchison, KS, United States

Driving requirements : Company/Customer Vehicle (or Fleet)

Sign-on Bonus : No