Onsite Service Scheduling Coordinator

Quest International Inc.; Irvine (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life insurance and AD&D

Job summary

Quest International, Inc. in Irvine, CA is seeking a customer service coordinator to work onsite Monday–Friday, 8:00 AM–5:00 PM. You will handle service inquiries, tickets, and scheduling while coordinating field technicians and maintaining accurate records in ERP/CRM systems.

The role emphasizes strong communication, organization, and multitasking skills, with on-site availability in Irvine. Training on company systems will be provided, and the position offers a competitive hourly rate with

Qualifications

• Strong customer service and professional communication skills.
• Comfortable answering customer calls throughout the workday.
• Basic computer proficiency with common office tools.

Responsibilities

• Answer incoming customer calls and respond to service inquiries.
• Create, update, and maintain customer service tickets and work orders.
• Coordinate field technicians and schedule customer service appointments.
• Monitor open requests and follow up until resolution.
• Provide customers with service updates, appointment information, and technician arrival details.
• Maintain accurate customer information in ERP, CRM, and service-management systems.
• Prioritize customer requests based on urgency and service requirements.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Tools

Microsoft Outlook

Excel

Job description

Quest International, Inc. in Irvine, CA is seeking a customer service coordinator to work onsite Monday–Friday, 8:00 AM–5:00 PM. You will handle service inquiries, tickets, and scheduling while coordinating field technicians and maintaining accurate records in ERP/CRM systems.

The role emphasizes strong communication, organization, and multitasking skills, with on-site availability in Irvine. Training on company systems will be provided, and the position offers a competitive hourly rate with