Service Coordination Specialist - Customer Care

Integrated Power Services, LLC.; Visalia (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Extensive Training & Career Dev.

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

And more!

Job summary

Integrated Power Services, LLC. is seeking a detail-oriented Service Coordinator to support scheduling, invoicing, and customer interactions. You will record time entries, arrange maintenance, dispatch technicians, and help manage customer profiles in the system.

This on-site role requires strong organizational and communication skills, experience with service management software, and a customer-first mindset. The position offers extensive training and growth opportunities within IPS.

Qualifications

• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office Suite and service management software.

Responsibilities

• Accurately record and track service-related time entries.
• Coordinate and schedule all routine preventive maintenance for customers.
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place.
• Arrange startup services for newly installed systems and equipment.
• Schedule and dispatch load bank services for customers.
• Prioritize and dispatch urgent service calls to the appropriate technicians.
• Create work orders for all service activities with accurate information.
• Assist with creating and updating customer profiles in the system.

Skills

Organizational skills

Communication skills

Microsoft Office Suite

Customer service

Education

High school diploma or equivalent

Tools

Service management software

Job description

Integrated Power Services, LLC. is seeking a detail-oriented Service Coordinator to support scheduling, invoicing, and customer interactions. You will record time entries, arrange maintenance, dispatch technicians, and help manage customer profiles in the system.

This on-site role requires strong organizational and communication skills, experience with service management software, and a customer-first mindset. The position offers extensive training and growth opportunities within IPS.