Field Service Dispatcher & Scheduler (Weekend Onsite)

IONNA LLC; Raleigh (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

IONNA LLC is seeking a Field Service Coordinator to schedule and dispatch field service technicians from an onsite Durham, NC location. Weekend coverage is a key requirement, with a base salary range discussed during the hiring process.

The ideal candidate will be highly motivated, capable of coordinating with inventory and logistics, and maintaining accurate service records while meeting SLAs and repairing onsite issues efficiently.

Qualifications

• 2+ years of experience in service coordination, dispatching, scheduling, customer service, or related field.
• Ability to work weekends and specific weekdays (weekend coverage is required).
• Experience in field service, maintenance, technical support, facilities management, or similar environments.
• Proficiency with Salesforce CRM; strong organizational and communication skills.

Responsibilities

• Schedule and dispatch field service technicians to meet SLAs during weekends and assigned weekdays.
• Monitor and manage daily service activities to ensure adherence to SLAs.
• Track technician status, job progress, and completion through field service management systems.
• Maintain accurate service records, work orders, customer information, and documentation.
• Communicate with technicians to provide job details and scheduling updates.
• Collaborate with inventory and logistics teams to ensure parts and equipment availability.
• Ship all necessary parts to ensure on-time resolution in the field.
• Review completed work orders for accuracy and proper closure.
• Prepare and distribute service reports, performance metrics, and operational updates.

Skills

Scheduling

Dispatching

Customer service

Organizational skills

Communication

Tools

Salesforce CRM

Job description

IONNA LLC is seeking a Field Service Coordinator to schedule and dispatch field service technicians from an onsite Durham, NC location. Weekend coverage is a key requirement, with a base salary range discussed during the hiring process.

The ideal candidate will be highly motivated, capable of coordinating with inventory and logistics, and maintaining accurate service records while meeting SLAs and repairing onsite issues efficiently.