Onsite Service Manager — Multifamily Maintenance Leader

LiveBH; Lancaster (TX); Sur place; USD 44 000 - 50 000; Plein temps

Résumé du poste

Progress Residential in Lancaster, TX is seeking a Service Manager to lead the service and maintenance team for occupied homes. You will oversee open service orders, coordinate with vendors, and ensure timely, high-quality repairs while maintaining resident satisfaction.

The role emphasizes training, safety, and compliance with HUD/HQS-like standards, as well as budget control and fleet management. A EPA refrigerant certification, CPO, and a valid driver's license are required, with

Qualifications

• 5+ years managing service, operations and maintenance in multi-family or related settings.
• EPA refrigerant certification.
• CPO certification.
• Valid driver's license.
• Ability to work flexible hours including some weekends/evenings.

Responsabilités

• Manage service jobs to ensure timely resident requests are resolved.
• Review schedules, vendor pricing, and invoices for completed work.
• Provide technical support to service technicians for proper diagnosis and repair.
• Ensure timely training for the service team and compliance with training programs.
• Conduct property visits and inspections for occupancy and lease compliance.

Connaissances

Customer service

Vendor management

Team leadership

Communication skills

Planning & scheduling

Formation

High School Diploma

Outils

Salesforce

Yardi

MS Excel

Description du poste

Progress Residential in Lancaster, TX is seeking a Service Manager to lead the service and maintenance team for occupied homes. You will oversee open service orders, coordinate with vendors, and ensure timely, high-quality repairs while maintaining resident satisfaction.

The role emphasizes training, safety, and compliance with HUD/HQS-like standards, as well as budget control and fleet management. A EPA refrigerant certification, CPO, and a valid driver's license are required, with