Onsite Service Dispatcher - Fast-Paced Growth Role

Harris Plumbing, Heating, Air, & Electrical; Salem (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth opportunities

Ongoing training and development

Employee-driven success

Job summary

Harris Heating, Plumbing, Air & Electrical in Salem, NJ is seeking a Dispatcher to join our fast-paced team. You will connect customers with the right technicians, manage schedules, and ensure timely service.

The ideal candidate has strong communication, multitasking, and problem-solving skills; ServiceTitan experience is a plus, and we offer on-site, full-time employment with competitive pay and growth opportunities.

Qualifications

• Experience in dispatching, scheduling, or customer service preferred.
• ServiceTitan experience is a plus.
• On-site, full-time role at Salem, NJ headquarters.

Responsibilities

• Coordinate and dispatch technicians efficiently throughout the day.
• Match the right technician to each job based on skillset, location, and performance.
• Manage technician schedules to maximize productivity and customer satisfaction.
• Communicate clearly with technicians, customers, and managers.
• Monitor work orders for accuracy and make corrections when needed.
• Analyze appointment history and technician performance to improve scheduling decisions.
• Handle multiple priorities, phone calls, emails, and schedule changes with confidence.
• Motivate technicians by communicating opportunities and helping them succeed.
• Follow company processes while maintaining professionalism under pressure.
• Provide outstanding customer service and represent Harris with a positive attitude.
• Work independently while collaborating with a supportive team.

Skills

Dispatcher experience

Scheduling

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Calm under pressure

Tools

ServiceTitan

Job description

Harris Heating, Plumbing, Air & Electrical in Salem, NJ is seeking a Dispatcher to join our fast-paced team. You will connect customers with the right technicians, manage schedules, and ensure timely service.

The ideal candidate has strong communication, multitasking, and problem-solving skills; ServiceTitan experience is a plus, and we offer on-site, full-time employment with competitive pay and growth opportunities.