HVAC Service Dispatcher — Growth & Scheduling Expert

Royal Comfort LLC; Village of Port Chester (NY); Presencial; USD 52.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Medical insurance

Dental coverage

Vision coverage

Disability insurance

Paid holidays

Paid time off

Bonuses and incentives

Training and development

Annual events

Descripción de la vacante

Royal Comfort LLC in Port Chester, NY is seeking an HVAC Service Dispatcher for a full-time role working 8:00 AM–4:30 PM, Monday through Friday. You will coordinate technicians, schedule daily service calls, and maintain smooth operations while delivering top-notch customer service.

The ideal candidate has 2+ years of dispatching experience, strong organizational and communication skills, and a customer-focused mindset. HVAC knowledge is a plus, and ServiceTitan experience is beneficial.

Formación

• 2+ years of dispatching or scheduling experience.
• High school diploma or equivalent.
• Excellent communication skills and professional phone presence.

Responsabilidades

• Schedule and dispatch HVAC service technicians efficiently throughout the day.
• Coordinate daily service calls and manage technician schedules.
• Communicate with customers regarding appointments, scheduling changes, and service updates.
• Maintain clear communication with field technicians to ensure timely service.
• Prioritize incoming service requests and adjust schedules as needed.
• Help resolve scheduling conflicts and unexpected service delays.
• Support smooth daily operations while delivering excellent customer service.

Conocimientos

Dispatching experience

Organizational skills

Multitasking

Communication skills

Microsoft Office

Customer-focused mindset

Team-oriented attitude

Problem-solving

HVAC knowledge (plus)

ServiceTitan (plus)

Educación

High school diploma or equivalent

Herramientas

ServiceTitan

Descripción del empleo

Royal Comfort LLC in Port Chester, NY is seeking an HVAC Service Dispatcher for a full-time role working 8:00 AM–4:30 PM, Monday through Friday. You will coordinate technicians, schedule daily service calls, and maintain smooth operations while delivering top-notch customer service.

The ideal candidate has 2+ years of dispatching experience, strong organizational and communication skills, and a customer-focused mindset. HVAC knowledge is a plus, and ServiceTitan experience is beneficial.