Dispatcher

Harris Plumbing, Heating, Air, & Electrical; Salem (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth opportunities

Ongoing training and development

Employee-driven success

Job summary

Harris Heating, Plumbing, Air & Electrical in Salem, NJ is seeking a Dispatcher to join our fast-paced team. You will connect customers with the right technicians, manage schedules, and ensure timely service.

The ideal candidate has strong communication, multitasking, and problem-solving skills; ServiceTitan experience is a plus, and we offer on-site, full-time employment with competitive pay and growth opportunities.

Qualifications

• Experience in dispatching, scheduling, or customer service preferred.
• ServiceTitan experience is a plus.
• On-site, full-time role at Salem, NJ headquarters.

Responsibilities

• Coordinate and dispatch technicians efficiently throughout the day.
• Match the right technician to each job based on skillset, location, and performance.
• Manage technician schedules to maximize productivity and customer satisfaction.
• Communicate clearly with technicians, customers, and managers.
• Monitor work orders for accuracy and make corrections when needed.
• Analyze appointment history and technician performance to improve scheduling decisions.
• Handle multiple priorities, phone calls, emails, and schedule changes with confidence.
• Motivate technicians by communicating opportunities and helping them succeed.
• Follow company processes while maintaining professionalism under pressure.
• Provide outstanding customer service and represent Harris with a positive attitude.
• Work independently while collaborating with a supportive team.

Skills

Dispatcher experience

Scheduling

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Calm under pressure

Tools

ServiceTitan

Job description

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and loves keeping things organized? If so, we'd love to meet you!

Harris Heating, Plumbing, Air & Electrical is looking for an energetic, motivated, and detail-oriented Dispatcher to join our growing team. As the heart of our daily operations, you'll play a critical role in connecting our customers with the right technicians while helping our team deliver exceptional service every day.

If you're a strong communicator, enjoy multitasking, and want to build a career with a company that values teamwork, growth, and customer satisfaction, this could be the perfect opportunity for you.

ServiceTitan experience is a huge plus—but we're willing to train the right person!
Rate: Starting at $21/hr
Available Shift: 1130a - 8p
*This is a full-time, onsite position located at our Salem, NJ headquarters. *

What You'll Do

• Coordinate and dispatch technicians efficiently throughout the day.
• Match the right technician to each job based on skillset, location, and performance.
• Manage technician schedules to maximize productivity and customer satisfaction.
• Communicate clearly with technicians, customers, and managers.
• Monitor work orders for accuracy and make corrections when needed.
• Analyze appointment history and technician performance to improve scheduling decisions.
• Handle multiple priorities, phone calls, emails, and schedule changes with confidence.
• Motivate technicians by communicating opportunities and helping them succeed.
• Follow company processes while maintaining professionalism under pressure.
• Provide outstanding customer service and represent Harris with a positive attitude.
• Work independently while collaborating with a supportive team.

What We're Looking For

• Positive attitude with a strong work ethic.
• Excellent communication and organizational skills.
• Ability to multitask in a high-volume, fast-paced environment.
• Strong problem-solving and decision‑making abilities.
• Attention to detail and commitment to accuracy.
• Ability to remain calm and professional under pressure.
• Experience in dispatching, scheduling, or customer service is preferred.
• ServiceTitan experience is a plus!

Why Join Harris?

• Competitive pay
• Supportive team environment
• Opportunities for career growth and advancement
• Ongoing training and development
• Work for a company that values your ideas, hard work, and success

If you're ready to make an impact and become part of a company that's growing and investing in its people,